Whether you are a first-time visitor or returning to Space XY, this guide covers the essential features you need to know.
Before You Start
- Create a secure password (at least 12 characters with mixed case, numbers, and symbols).
- Have a valid email address and phone number ready for verification.
- Prepare a government-issued ID (passport, driver’s license) for KYC checks.
- Decide on a budget and set personal deposit limits before playing.
- Familiarize yourself with the site’s interface using demo games if available.
- Check your internet connection – a stable 10 Mbps connection ensures smooth gameplay.
Registration
- Visit the website and click the ‘Sign Up’ button.
- Fill in your personal details: full name, date of birth, address, email, and phone number.
- Choose a username and password.
- Select your preferred currency and accept the terms and conditions.
- Verify your email via the link sent to your inbox.
- Complete the KYC process by uploading the required documents (ID, proof of address).
- Make your first deposit using a method from the list below to claim any welcome bonus.
Wagering Calculation
Bonuses come with wagering requirements. For example, a $100 deposit bonus with 35x wagering means you must bet $3,500 before withdrawal. But how is turnover calculated exactly? Let’s break it down:
Formula: Wagering Required = (Bonus Amount) × (Wagering Multiplier)
Example: You claim a $100 bonus with a 35x requirement. Wagering = $100 × 35 = $3,500.
If the bonus is tied to both deposit and bonus (common), the calculation changes. Suppose a 100% match bonus up to $100 with 30x wagering on deposit + bonus. You deposit $100, receive $100 bonus. Playthrough = ($100 deposit + $100 bonus) × 30 = $6,000.
Game contributions vary: Slots often count 100%, table games 10-20%, and live dealer games may count 0-5%. For example, if you bet $100 on slots (100% contribution), it applies $100 to wagering. If you bet $100 on blackjack (10% contribution), only $10 counts. Always check the terms.
To speed up wagering, play high-RTP (96%+) slots with low volatility. This minimizes loss while hitting turnover.
Payment Methods
| Method | Min Deposit | Max Withdrawal | Processing Time |
|---|---|---|---|
| Visa/Mastercard | $20 | $5,000 | 1-3 business days |
| Skrill | $10 | $10,000 | Instant (24h pending) |
| Neteller | $10 | $10,000 | Instant (24h pending) |
| Bank Transfer | $50 | $20,000 | 3-7 business days |
| Cryptocurrency (BTC/ETH) | $20 | $25,000 | Instant (network confirmations) |
Note: Withdrawal limits may vary based on VIP tier. Always verify the method you used for deposit is available for withdrawal.
Safety & Licensing
The casino operates under a Curacao eGaming license (sub-license from Antillephone N.V.). While this ensures basic fair play and security, it is not as stringent as MGA or UKGC licenses. Important: For players in EU/Nordic countries, winnings from Curacao-licensed casinos may be subject to local income tax – consult a tax advisor. The site uses SSL encryption (256-bit) to protect data and transactions. All games are RNG-tested by independent auditors like iTech Labs (reports available on request).
Troubleshooting
- Login Issues: Clear browser cache and cookies, or try incognito mode. If you forgot your password, use the ‘Forgot Password’ link.
- Withdrawal Pending Long: Ensure all KYC documents are submitted. Some methods (e.g., bank transfer) take up to 7 days. Contact support if overdue.
- Game Not Loading: Update your browser, enable JavaScript, and disable ad-blockers. For mobile, use the PWA version – add the site to your home screen for optimal performance.
- Bonus Not Credited: Check if you entered a bonus code. Bonuses often require a minimum deposit ($20 typically). Contact live chat if problem persists.
- Country Restrictions: The site blocks players from certain jurisdictions (e.g., USA, UK). If you get an error, your IP may be restricted – use a VPN only if allowed by terms (most do not allow).
- Account Frozen: This usually occurs due to suspicious activity or multiple accounts. Contact support immediately and provide requested verification.
Players Ask
How long does verification take?
Typically 24-48 hours after submitting all documents. In some cases it can take up to a week if manual review is needed.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in your account settings under ‘Responsible Gambling’.
Are there any restricted countries?
Yes, players from the USA, UK, Spain, France, and several others are not accepted. Check the Terms for a full list.
What is the minimum withdrawal amount?
It varies by method: $20 for e-wallets, $50 for bank transfers, and $100 for crypto (after network fees).
Do you have a mobile app?
There is no dedicated app on Google Play or App Store. However, the site is fully mobile-optimized and can be used as a progressive web app (PWA) – simply launch from your browser.
How do I claim the welcome bonus?
Make a minimum deposit of $20 and the bonus is automatically credited. If a code is required, enter it during deposit.
Can I play with cryptocurrencies?
Yes, Bitcoin, Ethereum, Litecoin, and Dogecoin are accepted for deposits and withdrawals.
Is customer support available 24/7?
Yes, live chat is available 24/7. Email responses typically within 12 hours.
What happens if my internet disconnects during a game?
Most games save your progress and let you resume within a reasonable time. For live dealer games, the hand continues automatically; you will be given the result upon reconnection.
Extra Tips
Responsible gambling is key. Use the built-in tools: set deposit limits (daily/weekly/monthly), session time reminders, and cool-off periods. For more serious control, activate self-exclusion (1 month to permanent). All these options are available under ‘My Account’ > ‘Responsible Gambling’. Never chase losses and always gamble within your means.
Closing note: With the steps above, you are set for a safe and enjoyable experience at the casino. Start small, explore the games, and remember to have fun.